Shipping policy

Shipping Policy
Last Updated: July 8, 2026
Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing an order.
Order Processing
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information (where available).
During busy periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
United Kingdom: 5–10 business days
Europe: 7–15 business days
United States & Canada: 7–15 business days
Australia & New Zealand: 8–18 business days
Rest of the World: 10–20 business days
Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, courier delays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Any free shipping promotions will be clearly displayed on our website.
Order Tracking
Where tracking is available, you will receive a tracking number via email once your order has been shipped. Please allow up to 48 hours for tracking information to become active.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer.
Incorrect Shipping Address
Please ensure that your shipping address is accurate before completing your purchase. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by customers.
Lost, Delayed, or Damaged Packages
If your package is lost, arrives damaged, or is significantly delayed, please contact us as soon as possible. We will work with the shipping carrier to investigate and help resolve the issue.
Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location. You will receive separate tracking information if applicable.
Contact Us
If you have any questions about your order or our shipping policy, please contact our customer support team through our Contact Us page or by email. We will be happy to assist you.